GreenChance Inc. will accept product returns within 15 days of receipt of the item. A restocking fee of up to 25% will apply. Please email firstname.lastname@example.org or call 310-929-5333 within 15 days of receipt of the item to notify us of the return. We will provide you with instructions on how to return the item to us.
Returns after 15 days of receipt of the item(s) will not be accepted. Please note that it is your responsibility to ship the item(s) back to us and the shipping charges will be paid by you. The product should be unused, in a like-new, 100% saleable condition and in the original manufacturer’s packaging.
Custom orders, made to order and non-stock items, are not returnable and not refundable. We do not keep inventory of these items and they are made per order, as such we cannot accept returns, exchanges or issue a refund.
Orders of 10 or more items are not returnable for Neoz Cordless Lighting.
All products are covered by the warranty of their respective manufacturers. If you have any questions about the warranty or want to make a claim and know the warranty cover for a particular product, please email or call us. We will work with the manufacturer to work on your claim.